Losing customers after the first click?
Our Solutions
Customer Experience & Performance Evaluations
Stop profit leaks with Customer Experience & Performance Evaluations. We audit your journey to close the Experience Gap.
Brand-led Business Strategy
Brand-led Business Strategy with tailored customer reality that aligns with marketing goals and elevates brand recognition.
Marketing Consultation | Fractional Marketing
High-level marketing leadership without the full-time overhead. We audit your spend and manage your team to ensure every campaign drives measurable ROI.
Close the Experience Gap with this FREE guide.
Identify your friction points and build a brand that turns marketing efforts into a high-performance growth engine.
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Stellar work. Highly professional, creative, intuitive, and flexible. Excellent communication and friendly, collegial people to work with. Great attention to detail too! I'm delighted to be working with Kickbrand; they are a tremendous asset and an ideal partner on any marketing strategy project.
FAQs
How do I know if I need a CX Strategy Consultant and customer experience evaluation?
If your marketing is working but your revenue isn’t growing, you have an Experience Gap. We perform evaluations across your digital and physical touch points to find the exact moments you lose customers. We don’t just find problems; we provide the strategy to turn your service into a high-performance revenue engine.
What does a CX Strategy Consultant actually do?
We perform an objective reality audit of your business—both digital and physical—to identify the exact friction points where you are losing revenue. We map your brand against your customer’s actual experience to close the Experience Gap, providing you with a strategic roadmap to transform one-time interactions into a predictable revenue engine.
What are the benefits of a CX Strategy Audit?
A strategic audit provides an objective reality check that identifies where your business is losing money. By closing the Experience Gap across your digital and physical touch points, we help you stop profit leaks, increase customer lifetime value, and turn your brand into a high-performance revenue engine while you focus on running your business.
Where and how do you work?
We offer both in-person and remote services depending on your needs and location. Our work process is collaborative, where we regularly communicate with you to ensure alignment with your business goals.